My game isn't working, can I have a refund?

Of course you can! However, first we’d love it if we could avoid that by getting your game working again.

Please read the rest of these FAQs to see if any of them can fix the issue, and failing that you can also email us directly to see if we can fix it. Please list what device you are playing on and what your issue is.

If you would still prefer a refund then we’re sad but understand. If you bought the game on iOS then please follow these instructions, however if you bought it on Android please get in touch with us, making sure you quote your Receipt number that you will have received via email.

My game froze, help!

We strive to make bug free games, however, we’re only human and we make mistakes. Sadly this means that sometimes you will hit issues such as this.

The best thing to do is simply close down your game fully ( don’t worry, progress will be automatically saved ) and then load it back up again.

If this doesn’t solve your issue, please get in touch and we’ll do our best to solve it.

Can I transfer my save to my new device?

That depends, what game are you playing? If the answer to that question is Forever Lost: Episode 1 or Forever Lost: Episode 2 then sadly the answer is “no”.

However, if you are playing any of our other adventures then the answer is “yes, sorta”.

You are able to Export your save file from the Load Game menu in Options. This will put your save file data in a transferrable format which you can then simply email to yourself so that you can Import it into a save slot in your new device.

It’s important to note though that any photos you’ve taken with the in-game Glitch Camera will not be transferred across.

My game won't load, what do I do?

Please get in touch, making sure to list your device and any error message you have been given, and we’ll do our best to solve it.

My game is going slow, what should I do?

We strive to make bug free games, however, we’re only human and we make mistakes. Sadly this means that sometimes your game will slow down as you play.

You’re in luck though, the best way to solve this is to simply close down your game fully ( don’t worry, progress will be automatically saved ) and then load it back up again.

My game has no sound?

Please ensure the sound level is set correctly both on the device and in the game options screen and also that the hardware mute button isn’t switched on.

Turning off sounds for notifications, i.e. Do Not Disturb modes, on some devices also mute games by default. Please ensure this setting is disabled when playing a game.

I can't access some inventory icons, I have too many!

If you are playing one of our Serenity powered games – FL3 up and including Great Escapes, then you will have the circular inventory.

Just either side of the central icon there are arrows, these allow you to change inventory pages to see your other items.